1. Home
  2. FAQ
Frequently Asked Questions

Bit 365 FAQ — Answers to All Your Questions

Whether it's about accounts, deposits, withdrawals, bonuses, or gaming — you'll find plain-language answers here. If you can't find what you need, reach out to our support team.

50+ General FAQ
8 Category
24/7 Live Support
By Category
Quick Access
Login Register
Need help?

Can't find your answer? Reach out to our live support team.

Welcome to bit 365. This FAQ page covers the questions our users ask every day — from opening an account all the way through to withdrawals. Clear, straightforward answers for everything you need.

Bit 365 is a trusted online gaming platform for users in Bangladesh. We want every experience to be smooth, safe, and enjoyable. Browse the FAQ sections below or jump directly to a category from the sidebar.

If you can't find an answer, contact our 24/7 live chat support — we'll get you sorted as quickly as possible.
Account Login Deposit Withdraw Bonus Games App Support
Account & Registration

Registration page Go ahead and sign up with your mobile number or email — your account will be ready in just 2 minutes. Make sure to enter accurate information at registration, as it will be required for verification later.

To register, you will need:
  • An active Bangladeshi mobile number
  • Valid Email Address
  • Your full name and date of birth
  • 18 Years of Age or Older
Registration is complete once all details are entered correctly.

No. Each person may hold only one account on bit 365. Creating multiple accounts may result in all accounts being suspended and balances forfeited. One account gives you access to all benefits.

KYC verification may be required before your first withdrawal or for transactions above a certain amount. Simply upload a photo of your National ID or passport to complete verification. This is done to keep your account secure.

After logging in, you can update your email, mobile number, and some personal details from "Profile Settings". To change your name or date of birth, please contact support, as these are tied to identity verification.
Login & Security

On the Login Page Click "Forgot Password?" and an OTP will be sent to your registered mobile number. Verify it, set a new password, and you're back in — takes under 2 minutes.

Five consecutive incorrect password attempts will temporarily lock your account. Wait 30 minutes or reset your password to log back in. If the issue persists, contact support.

Yes, bit 365 supports 2FA. Go to the "Security" section in your Profile Settings and enable 2FA using mobile OTP or an authenticator app. This adds an extra layer of protection to your account.

Logging in on someone else's device risks your credentials being saved there. Avoid logging in on public or unfamiliar devices. If you must, always log out when done and make sure "Remember Me" is turned off.
Deposit

After Login Deposit page Go to your preferred payment method (Mobile Banking, Nagad, Rocket, or bank), enter the amount, and follow the instructions. In most cases, deposits are credited to your balance instantly.

The minimum deposit on bit 365 is just BDT 200. You can deposit easily via Mobile Banking, Nagad, or Rocket. Minimum amounts for bank transfers may vary.

Your balance is usually updated within 1–5 minutes of a successful payment. If it still hasn't appeared, contact support with a screenshot of the payment and the transaction ID. The issue will be resolved within 15 minutes.

bit 365 does not charge any fees for deposits. However, your mobile banking provider (such as Mobile Banking or Nagad) may apply their own transaction fees as per their policies.
Withdraw

After Login Withdrawal page Go ahead, select the amount and payment method, and submit your request. Funds typically arrive within 15 minutes to 24 hours.

The minimum withdrawal amount is BDT 500. This applies to both mobile banking (Mobile Banking, Nagad, Rocket) and bank transfers.

Withdrawals to Mobile Banking, Nagad, and Rocket typically complete within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. Processing times may be longer if KYC verification is pending.

First, check whether your KYC verification is complete. Then confirm that the bonus turnover requirements have been met. If everything looks fine, contact support with your transaction ID.
Bonuses & Offers

Yes! New members at bit 365 receive a welcome bonus right after registration. A special bonus is awarded on your first deposit. Full terms and conditions Terms and Conditions See the page.

Each bonus comes with specific turnover requirements — typically 5–20x the bonus amount. Withdrawals are not available until the wagering conditions are met. Full details are listed on each offer's page.

Yes, bit 365 offers daily and weekly reload bonuses for regular members. Log in and visit the Offers page to see which bonuses are currently active.
Games & Betting

bit 365 features:
  • Slots — hundreds of popular slots
  • Live Casino — roulette, blackjack, baccarat, and more
  • Sports Betting — cricket, football, tennis, and 100+ more sports
  • Fishing Games & Arcade Titles
All games are fully accessible once you log in.

In the Betting Section Live and pre-match betting is available on over 100 sports, including cricket, football, tennis, badminton, basketball, and kabaddi. All major tournaments are covered — IPL, BPL, Premier League, and more.

Yes! At bit 365 In Live Casino Play directly with real dealers via HD video streaming. Roulette, blackjack, baccarat, and more table games are available. Bangladeshi and international dealers are online 24/7.
Mobile App

App page You can download both the Android and iOS versions there. Android users can download the APK directly, while iOS users can install via the App Store or a direct link.

Installing the APK on Android may require enabling "Install from Unknown Sources". Go to Settings → Security → Unknown Sources and turn it on. You can turn it off again once the installation is complete.

Yes. Your bit 365 account is one and the same — use the same login credentials on both the app and website. Your balance, bonuses, and betting history will be consistent across both.
Support

bit 365 offers 24/7 live chat support. You can also reach us by email at [email protected]. We typically respond within 30 minutes.

Submit any complaints via live chat or email. Including a screenshot or transaction ID helps speed up the resolution. Serious issues are fully investigated within 48 hours.

Responsible Gaming The page has full details, including deposit limits, self-exclusion, and other responsible gaming tools.
Can't find your answer here? Ask us directly on live support — we're available 24/7.

Why choose bit 365?

A quick look at what makes our platform stand out

Safe & Trusted

Your account and funds are fully protected with SSL encryption and advanced security measures.

Fast Withdrawals

Withdrawals to Mobile Banking, Nagad, and Rocket complete in just 15 minutes — the fastest in Bangladesh.

Daily Bonuses

From new member to VIP — exclusive bonuses and cashback offers are available at every level.

Massive Game Library

Slots, Live Casino, and Sports Betting — 1000+ games all in one platform.

Mobile-First App

A smart app for both Android and iOS — play from anywhere.

24/7 Support

Our live chat support team is ready to help with any issue, any time of day.

Join now and enjoy the best gaming experience!

Register on bit 365 and get access to thousands of games plus a welcome bonus. Already a member? Log in now.

Register Login
বাংলা